Toronto, Canada ; 03/19/2020
Amount Funded: $44 Million
Type: Series B
Lead Investor: Accel
Participating Investor(s): Bessemer Venture Partners, FirstMark, Version One, Leaders Fund, Burst Capital
Company Description: Ada is the market leader in Automated Customer Service (ACX). As the only chatbot platform purpose-built to support an automation-first customer service strategy, Ada’s AI-powered platform is designed to deliver the scale and impact that transforms customer support from a cost center to profit center. Headquartered in Toronto, Ada enables hundreds of customers around the world to meet the needs of today’s customers with thoughtful personalized interactions proven to enhance long-term value and boost the bottom line.
What funding will be used for: To scale its platform, deepen its AI leadership and provide enhanced functionality across traditional business silos.
“We designed Ada to help customer service teams take advantage of all the benefits of automation without sacrificing the personalized touches that are so essential to winning loyal, long-term customers. Ada will use this investment to lead the next phase of this market, extending our best-in-class AI with the aim of delivering personalized experiences across all customer properties, while providing more tools to help businesses better calibrate their customer service strategy and optimize their bottom line.”
-Mike Murhcison, co-founder, Ada
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